FAQ

1. Returns Policy

Our Returns and Exchanges policy is easy and fuss free.  We want to ensure you are happy with your Jayne Redmond Handmade piece and 100% satisfied with your purchase.

Personalised Items:

All items that are bespoke or have been personalised with specific wording, names or initials cannot be returned or exchanged according to our T&C

Promotional and free gift:

​If a free gift was included in the original purchase, the gift must be returned together with the returning item(s).

​If a discount code was applied at the time of purchase, the refund of this purchase or item(s) included in this purchase will include the same discount.

​UK Returns:

If you want to return your item(s) for any reason, you have 7 days from the date of delivery to return it to us. Items should be returned new, unused and with all original packaging for a full refund. Contact us for return instructions.

Unauthorised returns/exchanges may be returned to the sender. Returns received outside the above time frames are accepted at our discretion and refunded only as a credit note. You can return the item(s) via your chosen courier at your own cost and this does not affect your statutory rights. We recommend that you use a track and sign service to ensure the item is securely returned to us.

International Returns:

Please return the item(s) to us via your preferred carrier.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Union. Contact us for return instructions.

Unauthorised returns/exchanges may be returned to the sender. Returns received outside the above time frames are accepted at our discretion and refunded only as a credit note. You can return the item(s) via your chosen courier at your own cost and this does not affect your statutory rights. We recommend you to use a track and sign service to ensure the item is securely returned to us.

Refunds processing time:

Refunds will be made within 5 days of receiving the item(s). Please note that depending on your bank, the refund can take between 5-10 working days from the date we receive your parcel to show on your account.

Exchanges:

If you want to exchange your item(s), you have 7 days from date of delivery to return it to us. The exchange process will start after your item(s) is returned to us and undergone a quality control check.

​Please note all our items are made-to-order so a new production time will apply to any exchange item. This will be clearly stated in the confirmation email sent to you with the new item’s details.

​Exchange item(s) received outside the 7 days timeline might incur extra charges for additional shipping, taxes and import duties. Additionally, any excess refund will be issued as a credit note. Contact us for exchange instructions or if you have any questions.